Aithre stands behind the reliability and safety of our products. Our master warranty and return policies set forth below are intended to provide a minimum standard for our performance, but we reserve the right to make exceptions in the case where we have made a mistake.
POINT OF CONTACT FOR WARRANTY AND RETURN CLAIMS:
Please contact us via email, mail, or phone with proof of purchase information and let us know how we can serve you.
Zuzana Melherova: firstname.lastname@example.org
Aithre Inc. | 1104 Matrix Loop, Suite 110 | Port Orchard, WA 98367
Any unopened product may be returned within 30 days in original condition and packaging for a full refund of the purchase price.
Our warranty policy for all Aithre products is as follows, with the exception that the Shield EX 2.0, 3.0, and eDot 5.0 are covered for 10 years.
LIMITED ONE YEAR WARRANTY FROM DATE OF PURCHASE WITH PROOF OR PURCHASE WITH SOLE REMEDY BEING REPLACEMENT OR REPAIR OF PRODUCT AT SELLER'S OPTION. NO SPECIAL OR CONSEQUENTIAL DAMAGES. WARRANTY LIMITED TO DEFECTS IN MATERIAL AND WORKMANSHIP. WARRANTY LIMITED TO THE ORIGINAL PURCHASER AND THE ORIGINAL CUSTOMER OF THE PURCHASER AND CANNOT BE ASSIGNED OR TRANSFERRED. NO PERSON IS AUTHORIZED TO EXPAND THIS WARRANTY. THIS WARRANTY DOES NOT APPLY TO ANY PRODUCTS THAT HAVE BEEN SUBJECT TO ABUSE, MISUSE, OR IMPROPER INSTALLATION, STORAGE, MAINTENANCE, OPERATION OR WHICH HAS BEEN ALTERED, MODIFIED, OR INCORRECTLY REPAIRED. WARRANTY VOID IF HOUSING OPENED, OBJECT INSERTED, DEVICE INCORRECTLY POWERED, OR DEVICE EXPOSED TO LIQUID OR DUST. WARRANTY LIMITED TO THE FOREGOING AND OTHERWISE, AS IS WITH NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXPRESS OR IMPLIED.